The End of Service Life date for all versions of the ApplicationXtender 5.2x suite of products will be November 1, 2007. As a result, EMC is encouraging all customers to upgrade to ApplicationXtender 5.3. To facilitate the upgrade, assistance may be purchased from EMC Professional Services.
What Does End of Service Life Mean?
Under our Basic and Priority Support programs, EMC Software Technical Support will no longer be available on releases that reach End of Service Life, unless you have contracted for Extended Support as outline below. After November 1, 2007, you will need Extended Support for technical support (including online case submission) for ApplicationXtender 5.2x versions.
What Options Do I Have?
BRT recommends that you upgrade to version 5.3 as soon as possible. In the event that your organization needs more time to complete your upgrade, EMC provides Extended Support services that provide you with flexibility in timing your migration to newer product versions. Call Mark Michonski today to set up a free consultation at 248-324-9775 x 205.
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